Refund policy

Return & Refund Policy

We want you to be satisfied with your order. If an item does not meet your expectations, the details of our returns, refunds, and exchanges are provided below.

Key Information

  • Return period: 30 days from the delivery date

  • Return costs: Covered by the customer

  • Restocking fee: None

  • Refund processing time: Within 7 days after receiving and inspecting the returned item(s)

  • Exchanges: Items must be unused, unwashed, returned in their original packaging and complete with all original tags attached.

  • This policy operates in accordance with our Terms of Service.

How to Return an Item

Return Window

You can return your order within 30 days from the date it was delivered. Requests made after this period cannot be accepted.

Get Started

To start the process, contact us at info@wellsandparker.com. Our team will provide step-by-step guidance for your return.

Return Requirements

Before sending your item(s) back, please ensure they are:

  • Unused and unwashed

  • In their original packaging

  • Complete with all original tags attached

We recommend using a reliable courier service with tracking to ensure safe delivery. Please note, return shipping costs are the responsibility of the customer.

Cancellations & Damaged or Incorrect Items

Cancellations

If you would like to cancel your order, email us at info@wellsandparker.com as soon as possible. Orders that have already been dispatched cannot be cancelled.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at info@wellsandparker.com with clear photos of the issue. Once reviewed and confirmed, we will arrange for the correct item or a replacement to be sent to you.

Refunds, Restocking Fee & Exchanges

Refunds

Once your returned item(s) have been received and inspected, we will issue a refund to your original payment method. Please allow up to 7 days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

Restocking Fee

We do not charge any restocking fees.

Exchanges

To qualify for an exchange, items must be unused, unwashed, returned in their original packaging and complete with all original tags attached.

If you would like to exchange an item, please contact us at info@wellsandparker.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.

If you have any questions or need assistance, our team is ready to help. Please reach out using the contact details provided below.

If more than 15 business days have passed since we've approved your return, please contact us at info@wellsandparker.com.

Contact Information

Store name: Wells & Fargo

Company name: Ecom Global Ventures LLC

Company Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

EIN: 36-5173354

Phone: +1 (212) 483-7264

Email: info@wellsandparker.com

Monday to Friday | 09:00 – 18:00 (US Time)

We aim to respond to your inquiries within 24 hours.